Is it hard to make the impressions at home? – We’ve helped thousands of people successfully make their at-home impressions using our kit. Because everyone’s mouth is different, it’s important to have an impression tray that adjusts. In 2011, we patented our adjustable tray to make it even easier to get a perfect impression. We include an extra set of impression material, just in case. You’ll want to watch the video and make sure you’ve got everything prepared properly. But in our experience, making the impression at home is much easier than scheduling an appointment, driving across town, sitting in a waiting room, and spending hundreds of extra dollars to have your orthodontist do this for you.
Do you need to be a certain age to use the impression kit? – We recommend that all customers be at least 16 years of age and have all of their adult teeth.
What if I mess up on my impression? If the impression material hardens or the impression doesn’t come out well, we will send you out a replacement putty free of charge, the tray is reusable. If the kit is sent in and the impression(s) were bad it would be a 15 dollar charge to cover shipping you another impression kit to you.
Can I use my own molds to receive products? – Yes! SportingSmiles accepts molds from new customers who have 3D Printed, Plaster or Stone Molds. We will accept 3D printed, plaster or stone molds if you have them and opt not to choose our impression kit. When we receive your molds, they will automatically be scanned into our 3D system and saved on file for life. This means you’ll be able to reorder from SportingSmiles whenever you’d like. Purchase the Own Molds Package here: Own Molds
I Have a Small Mouth, Do You Have Smaller Impression Trays? – Our patented impression trays fit over 95% of our customers because they are adjustable and are designed to fit any mouth, large or small. In some rare cases, if you know you have a small mouth we do offer smaller trays. If you are in this percentile for small mouths, please contact our customer service before ordering so we can put a note on your order to send small trays.
