Warranties

Our goal is to provide high-quality custom dental products at affordable prices.

We are proud to provide a 100% satisfaction guarantee.

If our customers are dissatisfied with the quality or fit of their new retainers, night guards, sports guards, or whitening trays we will remake the product or come up with a solution that works for both parties.

We’ve served over 1,000,000 customers worldwide and our excellent reviews showcase the quality of products and the superior customer service that we provide. We strive for anyone who chooses Sporting Smiles for their dental products will find that we exceeded their expectations.

Issues with Impressions:

If you experience issues taking your impressions and need additional putty or trays, we are more than happy to ship our customers more for free when they provide photos of their impressions!
Please email us with your name, order #, photos of your impressions, and request for additional putty and/or trays to: info@sportingsmiles.com

Before Sending Back Impressions:

Take a picture of your impressions and email it to us so our lead lab technician can verify it is usable to: info@sportingsmiles.com

Remember that if we receive your impression and it is NOT usable, we CANNOT make a perfect fitting product.

If you did not email us a picture, we will not provide you with more supplies for free. We provide free supplies to customers who send photos first.

You will be required to start over by purchasing a new kit at a discounted price of $15.

We strive to get a good impression from you the first time which is why we put these checkpoints in place.

ACTIONS WE TAKE:

We inspect your digital impressions or physical impressions.
We compare the product that was created with the impressions.
We will call or email you and relay our input and information.
We determine if it is best to remake another product using your existing mold or to send you a replacement impression kit for FREE and start over to get a perfect fit.

SPORTING SMILES 90 DAY PERFECT FIT WARRANTY POLICY:

Customers who are interested in a warranty must contact SportingSmiles customer service via phone or email within 90 days of receiving their final product.

During the initial contact of a warranty, the customer must send photos or videos of their product for a warranty check to info@sportingsmiles.com

Customers will need to include their name, order number, and describe the issue in detail.

Please allow up to 48-72 hours for customer service to process the email and respond to the warranty claim.

Once a solution has been reached or a new impression kit has been sent, the customer has 90 days to complete the warranty or else the warranty claim will be closed.

REFUND PROCESS INSTRUCTIONS:

Return all unused materials such as putty and trays.
Return all finished products (e.g. retainer, guard, whitening trays) including case, gels, and other items.

Return all of the above items to SportingSmiles in the box that provided you with impression materials.

A pre-paid return label is provided in every box.

If there is not a pre-paid label, please contact us via email and we will issue you one to print off and attach.

We can ONLY refund you for the final product when all unused supplies and final products are returned to our facility.
Refunds are ONLY GIVEN within 6 months after the original order date. If impressions are received and in the SportingSmiles lab being processed and if a refund is requested, you will get 50% of the order value back due to our team partially making your product.
Refunds will be given minus $15 to cover shipping and impression supplies.

Orders with priority status that are refunded will be charged $25 to cover premium shipping costs.
International Shipping is not refunded.

We work hard to make sure that all our customers have a positive experience with SportingSmiles. Please let us know if there is anything, we can do to keep you smiling!