Warranties

ACTIONS WE TAKE:

• We inspect your digital impressions or physical impressions.
• We compare the product that was created with the impressions.
• We will call or email you and relay our input and information.
• We determine if it is best to remake another product using your existing mold or to send you a replacement impression kit for FREE and start over to get a perfect fit.

Customers who are interested in a warranty must contact SportingSmiles customer service via phone or email within 90 days of receiving their final product. 

During the initial contact of a warranty, the customer must send photos or videos of their product for a warranty check to info@sportingsmiles.com

Customers will need to include their name, order number, and describe the issue in detail. 

Please allow up to 48-72 hours for customer service to process the email and respond to the warranty claim. 

Once a solution has been reached or a new impression kit has been sent, the customer has 90 days to complete the warranty or else the warranty claim will be closed. 

REFUND PROCESS INSTRUCTIONS:

• Return all unused materials such as putty and trays. 
• Return all finished products (e.g. retainer, guard, whitening trays) including case, gels, and other items. 

• Return all of the above items to SportingSmiles in the box that provided you with impression materials. 

• A pre-paid return label is provided in every box. 

• If there is not a pre-paid label, please contact us via email and we will issue you one to print off and attach. 

• We can ONLY refund you for the final product when all unused supplies and final products are returned to our facility. 
• Refunds are ONLY GIVEN within 6 months after the original order date. If impressions are received and in the SportingSmiles lab being processed and if a refund is requested, you will get 50% of the order value back due to our team partially making your product. 
• Refunds will be given minus $20 to cover shipping and impression supplies.

• Orders with priority status that are refunded will be charged $30 to cover premium shipping costs.
• International Shipping is not refunded.

We work hard to make sure that all our customers have a positive experience with SportingSmiles. Please let us know if there is anything, we can do to keep you smiling!

Own Molds Warranty/Refund Policy: With any warranties for orders that were crafted using customer molds, we guarantee that the product will fit the molds. If your teeth molds are different from the current position of your teeth, the product may not fit. There’s no warranty/refund on the product fitting your teeth; only the fit on the molds that were provided.